Refund Policy | MASTERTOOLS AF

Refund Policy

Refunds

Refunds may be granted on a discretional basis if the Software repeatedly fails to operate or cannot be installed, provided that every reasonable means to correct the issue has been applied. In such cases, the licensee should open a ticket to notify the customer service of MASTERTOOLS about the issue and should provide all the necessary details to ensure that all possible means to solve the problem have been exhausted. Refund requests will only be processed within 3 days of purchase.

Refund terms:

MASTERTOOLS software

  • Under the terms of our Refund Policy, you may be entitled to a full refund within 7 days of the date of purchase, unless the reasons you give contradict the terms of the Refund Policy.
  • After this period, no refund is possible.
  • Refund can only apply to primary (first) MASTERTOOLS subscriptions.
  • If you have more than one subscription, no refund is possible.
  • You can only claim a refund once. If later you purchase MASTERTOOLS once again, the repeated claim for refund is not justified.
  • Software purchased at a discounted price is non-refundable.
  • For subscription renewals there is no refund

 

Force majeure

No refund will be given to MASTERTOOLS customers if the reasons for the refund are completely outside our control. These are the following:

  • The target computer no longer has Internet access.
  • The customer does not follow the installation guidelines provided by our customer service.
  • The customer does not have administrator privileges on the target computer.
  • If the customer expected to use MASTERTOOLS on more than one target device when he or she purchased only one subscription.
  • Personal reasons (‘I changed my mind’, ‘I purchased it by accident’, etc.).
  • Fear of us going out of business permanently is not a reasonable reason to claim a refund. Even if the company was to go out of business, the server and domain would continue to run smoothly for years to come, as it is already paid and registered for the following years.

Enhanced features

  • Customers should accept the fact that these features will cost extra credits, even if the process fails due to a software error (in this case, the credits will be automatically refunded within two hours)
  • In many cases, the failure of the process (related to enhanced features) is caused by the hardware of the phone, not its software. We cannot fix hardware errors, we provide solutions for software errors, so there is no justification for a refund claim in these cases.
  • If you contact our customer service and provide them with your work ID, they will be able to determine whether the problem is hardware or software related.

 

Environmental dependence of Android and other manufacturers

In case of major changes in the software or hardware of the Mobile device manufacturer, MASTERTOOLS cannot guarantee that the features will remain operational, and it shall not be liable for any damages resulting from partial or total loss of compatibility.

MASTERTOOLS Ltd. is not obliged to provide compatibility updates for beta versions of Mobile Device manufacturers and is not expected to provide technical support to users who install beta software. However, we usually quickly update our software and our technical support team welcomes reports from users.

 

B2B resellers

Both retail resellers and end users can buy from our B2B wholesale resellers. Our current contact info: ---
We do not intend to expand our list of resellers, who are currently:

  • --
  • --

 

B2C reseller

Our B2C resellers can be found on the following website: --
Only end users can buy from them, as they cannot sell between themselves.

 

Update of this page

  • 02.06.2023: First release

     

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